Update Device Software

The device software must be at a minimal level to register with Poly Lens.

To see the minimum software levels see Supported Devices.

To Manually Update Software on a Poly VideoOS Device

The Poly G7500, Studio X30, and Studio X50 must be upgraded to Poly VideoOS software version 3.2 from the Poly Support site, before using Lens for device Provisioning. This procedure is done from the System Web Interface of a Poly VideoOS device.

Enter the IP address of the device in a web browser to open the System Web Interface.
Go to General Settings > Device Management.
Select Check for Updates.
The system will find a software version for the device. Note: The software must be version 3.2 or higher.
Select Update All.

Update Poly VideoOS Software from 3.14.2 to 4.0.0

Downgrading to Previous VideoOS Versions Is Not Supported

Once you update your system to VideoOS 4.0.0, you cannot downgrade. Update and downgrade restrictions do not apply to peripherals.
Your system must be running VideoOS 3.14.1 or later before Updating to VideoOS 4.0.0.

● Upgrading from earlier versions to 4.0.0 is not supported.
● Upgrading to 4.0.0 without first upgrading to 3.14.1 or 3.14.2 is an untested upgrade path that may result in your system not functioning correctly.

Upgrading a Studio X70 or a System with a Connected Studio E70

After updating to VideoOS 4.0.0, you may need to power cycle your Studio X70 or Studio E70 if the camera isn’t working correctly.

Platform Update to Android 10

With this release, your system updates from Android 8.1 to Android 10.0. Poly recommends an extra system restart after updating to VideoOS 4.0.0.

There are a few items to be aware of when updating to the Poly VideoOS software version 4.0.0

Enter the IP address of the device in a web browser to open the System Web Interface.
Go to Servers > Provisioning Server.
Select Enable Provisioning.
In the Server Type field select Poly Cloud.

Updated on: 01/06/2023