WebRTC and Selective Forwarding Unit

xAssist can be configured to use WebRTC as a communication protocol to enable real-time communication over peer-to-peer connections. WebRTC is a rather complex domain and uses Real-time Transport Protocol to transfer audio and video. Please make sure that your network infrastructure does not block WebRTC communication and allows outgoing traffic with returning traffic in response.

For the best user experience, we recommend using the latest Google Chrome or Microsoft Edge (Chromium-based) browser. Please make sure that the web browser can access the computer's webcam, microphone, and speakers, or else xAssist will not work properly.

Group Policies

In Microsoft Active Directory Environments Group Policies can deny access to the computer webcam and microphone. Please make sure that you are able to access your webcam.

Google.Policies.Chrome::VideoCaptureAllowed
Google.Policies.Chrome::AudioCaptureAllowed

Required Bandwidth

xAssist continuously adapts to the available bandwidth. If only low bandwidth is available then the streaming quality will automatically be reduced. This applies primarily to video quality, even if the video feed cuts out it should still be able to transfer audio.

All things considered, xAssist depends on a multitude of varying factors with how much bandwidth is required to use xAssist. In general, the following bandwidth usage applies:

Latency

Latency is also an important factor while using xAssist. Lower latency is better than high latency

Updated on: 14/03/2023