Pexip

• Pexip Preparations - Search Rules

  While setting up your Pexip deployment for using wearable devices you will need to ensure a basic set of search rules are in place. Here are some examples below:- example rulesFew readers

UMA

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Poly

• Poly Trio C60 USB upgrade

  Use a USB flash drive to upgrade the software on your . Changes you make using a USB flash drive override the settings you configure using a centralized provisioning server (if applicable). Procedure Do one of the following: Format a blank USB 2.0 USB flash drive using FAT32. Delete all files from a previously formatted USB flash drive. Download the UC software from the Poly Online Support Center. Copy the configuration files you want to use to the root of the USB flash drive.Popular

• Poly X70 not booting

  If your Poly X70 seems to have no power and is not booting, follow these instructions Remove Power Plug in network cable (on a switch that provides DHCP) Press and hold the reset button for 30 seconds keep reset button pressed while attaching power count to 30 leave the unit alone for 30 mins The unit will boot & factory reset Once this is complete perform 1st time setupSome readers

• Exchange mailbox permissions & processing

  When setting up your MTR device, it is important to remember the exchange calendar! All of the systems behaviour is directly controller by the exchange mailbox, if the system isn't showing scheduling information or "join" button, please check our the below. In aSome readers

• Unable to invite a device into MSTeams meeting

  All devices need a minimum of both MSTeams license & an Exchange online licence in O365 In addition to this you will need to run some powershell commands on the mailbox in use. When using the device in MSTeams mode, all calendar & join details displayed are directly from the mail box, so if your device is signed in, but not showing your data, you need to start troubleshooting in your O365 tenant. Note:Some readers

• Poly Mode - Network best practice

  We have put the below together for you. Pexip, Poly & Cisco (and other credible Vendors) use the Cisco network baseline for video traffic. As it is highly probably your data will touch some Cisco or Meraki kit, we also align to this baseline. Remember it is the platform receiving the call which decides the bandwidth, not your in room equipment The below should help:- Using the below should avoid, blocky video, sounding like a Dalek or being underwater. (https://media3Few readers

• Poly Touch Panel & IP Mics loosing connection

  Paired IP Device is Disconnected Version: 4.0 (and below) Poly Video Mode (G7500, Studio X70, Studio X52, Studio X50, Studio X30, and Studio E70) Administrator Guide 3.9.0Few readers

• Touch Panel not logging into teams

  If your touch Panel is not logging into Teams, or looping on the Login screen/company portal. This should help - Failure This Microsoft article points you in the right direction - https://learn.microsoft.com/en-us/mem/intune/enrollment/android-enroll-device-administratorFew readers

• Green Camera or image

  Are you seeing a Green image on screen from the camera ? This is a software bug fixed in Versions above 3.1.0, please check your firmware version and update. General settings>Device ManagementFew readers

Sony

• Sony Screen's turning off

  If you are having issues on your Dual screen system with a screen (usually connected to HDMI 2 on the Poly device) The steps below should help On the remote control, press the HOME button and select Image removed by sender. Settings. Settings Select System → Power and Energy → Idle TV power off Setting 2Few readers